Returns & Replacements

Due to the personalized nature of our custom heraldic products, we offer a 30-day satisfaction guarantee for items that arrive damaged or with manufacturing errors. We strive to ensure every family crest and coat of arms meets our high standards of historical accuracy and quality craftsmanship.

Return Process

• 1.
  Review Your Order

  Inspect your custom family crest gift upon arrival to ensure the heraldic details and surname spelling are correct.

• 2.
  Contact Our Support Team

  If there is an issue with your order, email our support team with your order number and a clear photo of the item's condition.

• 3.
  Receive Return Authorization

  Once your claim is validated, we will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

• 4.
  Replacement or Refund

  After we receive the returned item, we will immediately begin crafting your replacement or issue a full refund to your original payment method.